At Tava, we're always working behind the scenes to make your experience more intuitive, transparent, and seamless. Here’s a look at what’s new on the platform from Q1—updates designed to make it easier to understand your coverage, navigate sessions, and stay on top of your account.
If your sessions are covered by an Employee Assistance Program (EAP), it's now easier than ever to understand exactly what’s included. You’ll now see a “Fees covered” label on your billing page if your EAP is covering the cost of fees associated with your sessions, such as late cancellation or no-show charges.
We’ve made your transaction history more complete and transparent. In addition to any credit card charges, your transaction history now shows when a session is used—whether it’s a regular session or one used to cover a late fee. We’ve also added filtering options so you can quickly find the information you need.
We rolled out an improvement to our video platform to reduce connection issues. If you’ve ever been stuck trying to join a session, this update should make that a thing of the past—sessions now load more reliably across the board.
For clients with insurance policies tied to specific states, we've enhanced how we show your coverage. If your provider is in a different state but your plan is in-network for in-person visits, you’ll now clearly see if your plan doesn't allow for out-of-state telehealth, so you don't have any surprises.
We’ve added new protections to avoid confusion and ensure coverage is always in place before you book: If you’re missing a coverage method (like a credit card or sponsor) or have unpaid fees, the option to book new sessions will be temporarily disabled. Clear banners now alert you when you need to take action—like adding a coverage method or agreeing to your provider’s updated late cancellation or no-show policy.
We want the intake process to be as smooth as possible, especially if you have an organization that sponsors your sessions. If anything goes wrong during intake, you'll now see a descriptive message with the specific reason for the issue - so you can quickly contact our support team to get you started.
